Style and Substance

Business email and using emojis.

In the Office | Style and Substance

Should You Use Emojis in Business Email?

Updated:December 28, 2023

Don't hide your business identity on forums and blogs.

Essentials | Style and Substance

Forums & Blogs Not the Place to be Incognito

Updated:November 12, 2021

Why empathy in business emails matters.

Common Courtesy | Style and Substance

Business Email & Empathy

Updated:November 5, 2021

When quotation marks are snarky...

Formatting | Q and A

Careful: Quotation Marks Can Be Snarky

Updated:October 22, 2021

Are your business emails taken seriously?

Essentials | Style and Substance

How to NOT Be Taken Seriously

Updated:April 6, 2023

Business Email Words and Tone Matter

Essentials | Style and Substance

Tone is Everything in Business Email

Updated:October 8, 2021