Style and Substance

Why empathy in business emails matters.

Common Courtesy | Style and Substance

Business Email & Empathy

Updated:November 5, 2021

When quotation marks are snarky...

Formatting | Q and A

Careful: Quotation Marks Can Be Snarky

Updated:October 22, 2021

Are your business emails taken seriously?

Essentials | Style and Substance

How to NOT Be Taken Seriously

Updated:April 6, 2023

Business Email Words and Tone Matter

Essentials | Style and Substance

Tone is Everything in Business Email

Updated:October 8, 2021

Don't be annoying by cold calling via email.

In the Office | Style and Substance

Top 3 Email “Cold Calling” Pet Peeves

Updated:September 27, 2024

Are eco-signature files proper -- or even effective?

In the Office | Style and Substance

Eco-Sigs: Signature Files Going Green?

Updated:August 2, 2024