perceptions

Never assume intent or tone in your business emails.

Style and Substance

You Know What Happens When You Assume?

Updated:May 6, 2022

Don't make assumptions -- always ask first.

Common Courtesy

Email + Assumptions = Not good.

Updated:April 8, 2022

Don't be an inefficient business email communicator.

Customer Service Issues | Style and Substance

Inefficient Email Communicators

Updated:November 15, 2024

GDPR and your email and data privacy statement.

Essentials

Do You Understand GDPR and Your Email Data Collection?

Updated:March 25, 2022

Be a professional and use proper case in business emails.

Essentials | Formatting

All Lower Case Preferred Over ALL CAPS?

Updated:January 5, 2024

Personal emails on company time is a no-no.

Essentials | In the Office

Personal Email on Company Time?

Updated:February 18, 2022